Policies and Procedures

Mileage Policy

• Standard Mileage Rate: A mileage fee of $.60 per mile will be charged for travel beyond a 30-mile radius from the main office or service provider's location.

• Extended Travel: For distances exceeding 50 miles, additional travel time may be billed at an hourly rate of $15 per hour.

• Calculation: Mileage is calculated from the starting point to the appointment location and back to the starting point.

• Waivers: Mileage fees may be waived for bulk testing contracts or under special agreements.

Same Day Appointment Fees

• Urgency Fee: A same-day appointment can be arranged for an additional fee of $25, subject to availability.

• Booking Window: Same-day appointments must be booked at least 4 hours in advance. Requests made after 2:00 PM may incur an extra fee.

• Availability: Same-day appointments are not guaranteed and are based on the availability of staff and resources.

• Payment: The urgency fee must be paid in full at the time of booking.

Additional Parties

• Base Fee Coverage: The base testing fee includes up to two parties (e.g., one alleged father and one child).

• Additional Party Fee: For each additional party (e.g., another child, mother, etc.) an extra fee of $80 will be applied.

• Group Discounts: Discounts may be available for testing more than three additional parties. Contact our office for a customized quote.

• Documentation: All parties must provide valid identification and consent forms before testing.

Refund Policy

• Refund Eligibility: Refunds are available if a cancellation request is received at least 48 hours before the scheduled appointment.

• Processing Time: Approved refunds will be processed within 10 business days from the date of the request.

• Non-Refundable Fees: Same-day appointment fees, mileage fees, and any lab processing fees are non-refundable.

• Partial Refunds: If testing has commenced but not completed, a partial refund may be issued, excluding costs for services already rendered.

Cancellation Policy

• Standard Cancellation: Cancellations must be made at least 48 hours before the scheduled appointment to avoid any penalties.

• Late Cancellations: Cancellations made within 24-48 hours of the appointment will incur a cancellation fee of $25.

• No-Show Policy: Failure to appear for an appointment without prior cancellation will result in the full charge of the service fee, and no refunds will be issued.

• Rescheduling: Appointments can be rescheduled once without penalty if notice is given at least 24 hours in advance.